Refund policy

Dan River Antiques

Refund & Return Policy

30 days
Return window from delivery
We pay
Prepaid return shipping label
$0
No restocking fees, ever
We stand behind everything we sell. If you are not satisfied with your purchase, this policy explains exactly what is covered, the deadlines that apply, who pays for return shipping, and how quickly you will be refunded.

Return Window
You may request a return within 30 days of the delivery date shown on your tracking. If more than 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

Return Conditions
Items must be in the same condition you received them — unused, undamaged, and complete.
Sealed trading card products (booster boxes, packs, sealed sets) must remain unopened with seals intact. Opened sealed product cannot be returned, because the integrity and value of collectible card products cannot be verified once a seal is broken.
Antiques, toys, and collectibles must include all parts, accessories, and packaging they arrived with.
Proof of purchase (order number or confirmation email) is required.
How to Start a Return
1. Email support@dannriver.shop within 30 days of delivery with your order number and reason for return.

2. We reply with instructions and a prepaid return shipping label — return shipping is on us.

3. Pack the item securely (original packaging is ideal) and drop it off per the label instructions.

4. Once received and inspected, we email you the outcome and process your refund.

Please contact us before sending any return — unauthorized returns cannot be matched to your order and may delay your refund.

Refunds
After inspection, we notify you by email of the approval status.
Approved refunds are issued to your original payment method within 5–10 business days.
Your bank or card issuer may need additional days to post the refund to your statement.
No restocking fees, no deductions — you receive the full amount paid for the returned item.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, we fix it at no cost to you. Email support@dannriver.shop within 7 days of delivery with your order number, photos of the item and packaging, and a brief description. We will arrange a replacement (subject to availability) or a full refund, including any costs caused by our error.

Exchanges
The fastest way to exchange is to return the original for a refund and place a new order for the item you want — this ensures your replacement isn't sold out while the return travels back to us.

Non-Returnable Items
Opened trading card products (packs, boxes, or sealed sets with broken seals)
Gift cards
Items explicitly marked final sale on the product page
Questions about a return?

Email support@dannriver.shop (Mon–Fri, 9 AM – 6 PM EST)
Dan River Antiques · 530 Monroe St, Danville, VA 24541, United States